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Owned and operated by Kilmer Soul LLC, we are happy to answer questions about your order or help you find the right product.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and the return process, please refer to our Return Policy page linked in the footer.
Can I exchange a product for a different one?
If you need a different model or size, start a return within the 30-day window and place a new order for the item you prefer. Our team can walk you through the steps if needed.
How do I choose the right massage chair for my space?
Consider the chair's recline depth and overall footprint relative to the room where you plan to place it. Our product pages list dimensions and space requirements so you can measure before ordering.
Do your outdoor heaters work on covered patios?
Many of our outdoor heaters are designed for use in well-ventilated covered spaces such as patios and pergolas. Check each product listing for the manufacturer's ventilation and clearance guidelines before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
